BUSINESS AS USUAL DESPITE COVID-19 // Free UK DELIVERY ON ALL ORDERS OVER £50   //   FREE GLOBAL SHIPPING ON ORDERS FROM £75 

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Shipping and Returns

Shipping and Returns

Please read our COVID-19 updates page for updates on shipping times and some delays in shipping times on our standard shipping options.

We're excited to announce we have added two new express carrier options to our UK and International Shipping Services. For the UK and some parts of Europe, we have partnered with DPD for Next Day Delivery in the UK, and 2-4 day European Tracked Shipping.

For the rest of Europe and beyond, we have partnered with DHL Express to bring you a super quick delivery within 2-3 days, almost anywhere in the world. 

We have FREE Standard, DPD and DHL Express shipping available on orders across the world based on order values. Please see below for full details and costs.

Shipping Times with Royal Mail in the UK and Internationally

Due to COVID-19 we are seeing some delays to shipping times across the UK, and Internationally. These delays are unfortunately out of our control. Each country and locality is handling their own processes, so we do ask for some patience while orders take their time to reach you.

Please read our COVID-19 Updates here for more

We aim to ship all orders within 2 working days of receiving cleared payments. This excludes any limited editions or custom prints, or those from the Chris Auld Collection.

SHIPPING CHARGES

UK Delivery 

  • Free Royal Mail 2nd Class delivery on orders over £50.00 or £3.35 on orders of £49.99 or less.
  • DPD next working day delivery for £4.99.
  • Free DPD next working day delivery on orders over £95.
  • Further options are available based on the order value. Details will be provided in the checkout.

All next day orders must be placed before 12.30pm, for same day despatch. All orders placed after 12.30pm may be processed and despatched the next working day.

Germany, Belgium, Czech Republic and the Netherlands

  • Free Standard Shipping (6-8 days) on all orders over £75
  • Free DPD Tracked 2-3 day shipping on all orders over £100
  • £4.95 Standard untracked shipping in 6-8 days on orders under £75.00
  • £5.95 DPD Tracked Shipping in 2-3 days on orders under £75.00

Spain, France, Italy, Austria, Poland, Portugal, Hungary, Lithuania, Luxembourg, Romania, Slovakia, Slovenia

  • Free Standard Shipping (6-8 days) on all orders over £80
  • Free DPD Tracked Shipping (2-4 days) on all orders over £110.00
  • £5.95 Standard untracked shipping in 6-8 days 
  • £7.00 DPD Tracked Shipping in 2-4 days

 Scandinavia

  • Free Standard Shipping (6-8 days) on all orders over £70
  • Standard Shipping (6-8 days) for orders under £70 - £6.15
  • DHL Express Shipping (2 days) available for £9.95
  • Free DHL Express Shipping on orders over £150
  • Further options are available in the checkout

Rest of Europe

  • Free Standard Shipping (6-8 days) on all orders over £90
  • Free DHL Express Shipping on orders over £150
  • Standard Shipping (6-8 days) for orders under £90 - £6.95
  • DHL Express Shipping (2 days) available for £9.95
  • Further options are available in the checkout

USA and Canada

  • Free Standard Tracked Shipping on orders over £85
  • Free DHL Express Shipping (2-3 Days) on orders over £125
  • For orders below £85, Standard 10 - 15 day shipping is £5.95, or DHL Express for £9.95.
  • Further options available in the checkout

Australia and New Zealand and Asia

  • Free Standard Tracked Shipping (10-15 days) on all orders over £85
  • £8.95 Standard Shipping (10-15 days) for orders under £80
  • £12.95 DHL Express (2-3 days) for orders under £85
  • Free DHL Express Shipping on orders over £150
  • Further options are available in the checkout

South America

  • Free DHL Express Shipping (2-3 days) on orders over £160
  • £13.95 DHL Express (2-3 days) for orders under £160

Returns and Refunds

We're confident that you won't want to return our products, but if you do, please drop us an email at help@bandofclimbers.com to explain what you would like to return.

We are happy to offer a full refund on any products as long as we receive the item(s) back within 30 days from the date your order was delivered.

If you would like to exchange a size, please email us, let us know what you would like to exchange, and we'll send you details of how to arrange the exchange.

We will ask that you return the item to us, to reach us in perfect condition, and once we've received your return, we'll process your refund. Please note that the customer is liable for the returns shipping charges.

To arrange a return, please contact us via help@bandofclimbers.com

 

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