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Band of Climbers Escapes - Cancellations and Refunds

You may cancel your Escape with us at any time. We require email notification of your intent to cancel as soon as you decide to cancel.

Emails should be directed to hello@bandofclimbers.com. No cancellation costs will apply, however the level of refund you will receive differs the later you cancel your place. The difference exists to protect Band of Climbers and give us as much opportunity to offer your place to other guests.

If Band of Climbers Cancels the Escape


We reserve the right to cancel your Escape. If we do cancel your trip for any reason, we will refund you 100% of all money paid to Band of Climbers for the trip, including any deposits or final balance payments.


If we do have to cancel your trip, you will firstly be offered the chance to move your trip to another date. If any offered dates are not suitable for you, you will be given a 100% refund in line with our policy, including any deposits.


Due to COVID-19, we may be forced to cancel the trip in the event that the destination country is added to the UK’s Government’s ‘non essential travel’ list. For the purposes of this contract, it is the UK’s relationship with the destination country that will be taken into account.

We will not operate a trip, if there is a requirement for Band of Climbers employees or UK guests to quarantine or self-isolate on return to the UK. If this occurs, you will be given a 100% refund of all monies paid as part of the trip, including any deposit payments.


Guest Cancellation Policy

If you cancel more than 250 days prior the the 1st day of the trip, you will be refunded all your monies paid, excluding the deposit, which is non-refundable.


If you cancel 175 - 249 days prior to the 1st day of the trip, you will be refunded 90% of all your monies paid, excluding the deposit, which is non-refundable.


If you cancel 100 - 174 days prior to the 1st day of the trip, you will be refunded 70% of all your monies paid, excluding the deposit, which is non-refundable.


If you cancel 50 - 99 days prior to the 1st day of the trip you, will be refunded 45% of all your monies paid, excluding the deposit, which is non-refundable.


If you cancel 0 - 49 days prior to the 1st day of the trip, you will be refunded 25% of all your monies paid, excluding the deposit, which is non-refundable.

Any questions or comments on this policy can be answered by emailing hello@bandofclimbers.com

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