Shipping and Returns


Shipping 

We aim to ship all orders within 2 working days of receiving cleared payments. This excludes any limited editions or custom prints, or those from the Chris Auld Collection.

All prints are hand wrapped in white, acid free tissue paper, and either rolled into a thick walled cardboard tube. 

Shipping Charges

UK Shipping : Free on orders over £25.00 or £2.95 on orders of £24.99 or less.

European Shipping : Free on orders over £50 to all European countries. £5.75 on orders of £49.99 or less.

North America : Free on all orders over £50. £6.95 on all orders off £49.99 or less.

Orders to Australia, South America and Asia are shipped free on all orders over £50, or £8.95 on orders under £49.99.

Shipping Methods

All orders are sent via Royal Mail, or Royal Mail International. 

All UK orders should reach customers within 36 hours of dispatch. (Excludes limited editions, Custom Prints or Chris Auld Collection) 

Typical International orders :

Mainland Europe = 5 - 7 working days

Scandinavia = 7 - 10 working days

North America = 10 - 15 working days (can vary)

Australia = 10 - 17 working days (can vary)

 

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Returns and Refunds

We're confident that you won't want to return our stuff, but if you do, please drop us an email at hello@bandofclimbers.com to explain what you would like to return.

We are happy to offer a full refund or exchange on any products as long as we receive the item(s) back within 30 days from the date your order was delivered.

We will ask that you return the item to us, to reach us in perfect condition, and once we've received your return, we'll process your refund. Please note that the customer is liable for the returns shipping charges.

To arrange a return, please contact us via hello@bandofclimbers.com