Shipping and Returns


Shipping 

We aim to ship all orders within 2 working days of receiving cleared payments. This excludes any limited editions or custom prints, or those from the Chris Auld Collection.

All prints are hand wrapped in white, acid free tissue paper, and either rolled into a thick walled cardboard tube. 

Shipping Charges

UK Shipping : Free on orders over £20. £2.49 on orders of £19.99 or less.

International Shipping : Free on orders over £35 to all European countries, USA and Australia. £4.95 on orders of £34.99 or less.

Orders to South America and Asia are shipped free on orders over £45. 

Shipping Methods

All orders are sent via Royal Mail, or Royal Mail International. 

All UK orders should reach customers within 36 hours of dispatch.

Typical International orders :

Mainland Europe = 5 - 7 working days

Scandinavia = 5 - 10 working days

North America = 10 - 15 working days (can vary)

Australia = 10 - 17 working days (can vary)

 

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Returns

We're confident that you won't want to return our stuff, but if you do, please contact us within 30 days of ordering. We're more than happy to offer a refund on all orders if you're not completely happy. Please note, we cannot offer exchanges. 

We will ask that you return the item to us, to reach us in perfect condition, and once we've received your return, we'll process your refund. Please note that the customer is liable for the returns shipping charges.

To arrange a return, please contact us via hello@bandofclimbers.com